Shipping policy
Dear Customers
Our orders are shipped directly from our factory in China. Shipping to most countries worldwide, we work with a dedicated shipping team to provide you FREE SHIPPING.
Shipping Methods:
Air Express Delivery (DHL/TNT/FedEx/UPS/EMS) for small volume and light weight items like Ink, Film, Powder & Print-head
Shipping Time: 5-8 Business days to most countries On average.
Sea Transportation Door to Door for larger amounts of goods like Printers, Shakers, Sublimation Printer, Heat Press
Shipping Time: 20-40 Business days to most countries On average.
Tax:
Import tax and VAT are not included in the price. We will prepare the documents to assist on the custom clearance. More questions, please contact us.
Important Notes:
- Shipping time is separate from processing or production time. Some equipment may have a lead time for production due to high demand.
- If you purchase ink, powder and other consumables together with the machine, the machine will be transported separately from the liquid and powder according to the transportation policy, so the delivery time is not exactly the same.
- Business days are Monday-Friday, starting from when the carrier receives the parcel. For questions or any concerns about the policy, please contact us at support@subli-star.com